After 15 November 2015, all data contained in Wuala accounts will be deleted. Question #3: Will I be able to retrieve my data after 15 November 2015?Īnswer: No. All customer data will be deleted after 15 November 2015. WUALA WILL NOT TRANSFER YOUR DATA TO ANOTHER PROVIDER AND WILL NOT MAINTAIN BACKUP OF YOUR DATA. PLEASE BACKUP ALL DATA AS SOON AS POSSIBLE. Data contained in Wuala accounts will be deleted starting 15 November 2015. In read-only mode, you will be able to access all existing files and data, but will be restricted from making changes to existing documents and uploading new content. After 30 September 2015, accounts will be active in read-only mode only.
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Question #2: Will I be able to use the Wuala service after 30 September 2015?Īnswer: Full account service will continue until 30 September 2015. Changes and edits to exported data will not be synced to your Wuala account. If using local storage, please ensure that enough local storage is available before exporting.
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Question #1: How do I download and backup the data stored in my Wuala account?Īnswer: Please export your content from Wuala using the Export Tool and safely backup it to your PC, Mac, external hard drive or another cloud storage provider. Tresorit is not affiliated with Wuala or its affiliate entities. Service through Tresorit is subject to Tresorit’s standard terms and conditions. Please note: If you choose to move your data to Tresorit, you will need to set up a new account with Tresorit. If you have any questions or comments regarding this announcement, you can find additional information here: Or please contact Wuala at thank you for the support you’ve shown Wuala. More information about Tresorit and alternatives can be found in the FAQ below. To learn more about Tresorit, transferring your data, and Tresorit’s offer to Wuala customers, please visit: /business/wuala-alternativeĪs a Wuala customer you may receive an exclusive pricing offer from Tresorit by using this offer code: WUALA15 at /pricing/wuala
In order to ease the impact of the Wuala service termination, we have partnered with Tresorit-a provider of end-to-end encrypted cloud storage for businesses and individuals-and created a secure, easy option to transition your data to Tresorit. Please visit for more information.Īlthough Wuala will no longer be offering storage service, alternative options are available for your encrypted cloud storage needs. Refunds will be automatically processed and issued to eligible customers in coming weeks. Your refund will be calculated based on a termination date effective from today’s date, even though the full service will remain active until 30 September 2015 and your data will be available until 15 November 2015. Please use this time to download and backup the content stored in your Wuala account.Ĭustomers who have an active prepaid annual subscription will be eligible to receive a refund for any unused subscription fees. After 15 November 2015, you will no longer have access to your content, which will be deleted. Please download the content in your Wuala account and safely backup it to your PC, Mac, external hard drive or another cloud storage provider.
Effective Sunday, 15 November 2015, the Wuala cloud service will terminate. Full account service will continue through 30 September 2015, at which point all active accounts will shift to read-only mode. Wuala service terminates and all data stored in the Wuala cloud will be deletedĮffective as of today, you will no longer be able to purchase storage or renew existing accounts. Wuala service will transition to read-only No further renewals or purchase of storage Please note the following important dates: 17 August 2015 Today we are announcing plans to discontinue Wuala secure cloud storage service. THIS NOTICE CONTAINS IMPORTANT INFORMATION ABOUT YOUR WUALA ACCOUNT AND THE DATA STORED IN YOUR ACCOUNT.
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